This Privacy Policy explains how PIRIVAL handles the information you share with us when you visit our website, place an order, or contact us for support.
Our goal is to protect your privacy, use your information only for legitimate purposes, and be clear about the practices we follow. If you have any questions about this policy, you are welcome to reach out to us using the contact details provided below.
We collect information that you choose to provide when you use our website, and limited information necessary to process your order and improve your experience.
- Information you provide: such as your name, contact details, and delivery address shared during checkout or when contacting us.
- Order and delivery information: details required to process your order and arrange delivery.
- Website usage information: limited technical information that may be collected automatically to help us understand how the website is being used and improve its experience.
The information we collect is used only for the following purposes:
- To process and fulfil your orders.
- To arrange delivery and provide customer support.
- To improve our website, products, and overall shopping experience.
- To communicate with you regarding your order or any query you have raised.
We do not use your information for purposes unrelated to the above without your knowledge.
Information related to your order — such as your name, delivery address, contact details, and the items purchased — is used to fulfil your purchase and to provide support if you need help with your order.
This information may also be retained for record-keeping, so we can assist you with any future queries or reference your previous orders when needed.
Due to hygiene reasons, used or opened cosmetic products generally cannot be returned. This helps us maintain safety and quality standards for all our customers.
Replacement may be considered if:
- The wrong product is received
- The product arrives damaged
- A product is missing from the order
Please contact PIRIVAL promptly with your order details and photos where required, so we can look into the matter and assist you.
For additional information, please also refer to our Return & Refund Policy page.
To help us review a replacement request fairly and accurately, we may ask you to share relevant photos or supporting details related to the issue — for example, images of a damaged product or the packaging as received.
Sharing this information helps us understand the situation and respond to your concern more effectively. We may also ask for your order details to verify the purchase.
We take reasonable measures to protect the information you share with us and to keep it secure. Access to your information is limited to the extent necessary for processing orders and providing support.
While we strive to safeguard your information, no method of transmission or storage can be guaranteed to be completely secure. We encourage you to share information responsibly.
To operate our website and process orders, we may rely on third-party services for functions such as payments, delivery, or website operations. These services may process information as necessary to perform their function.
Third-party services operate under their own terms and privacy policies. We encourage you to review their policies if you would like to understand how they handle information.
Our website may use cookies or similar technologies to help the site function properly, remember your preferences, and improve your browsing experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website work.
We may update this Privacy & Replacement Policy from time to time to reflect changes in our practices, services, or legal requirements.
The latest version will always be available on this page. We encourage you to review this page periodically so you remain aware of how we handle information and returns.
If you have any questions about this Privacy & Replacement Policy, or if you would like to raise a concern about a product or order, please contact PIRIVAL. Our team will be happy to assist you.
You can reach us through the contact details available on our Contact page, or via the WhatsApp and email options listed below.