This Return Policy applies to all purchases made on the PIRIVAL website. It explains how cancellations, returns, and replacements are handled for our handcrafted skincare and haircare products.
Because our products are cosmetic and personal-care items, hygiene and safety are important considerations. Please read this policy carefully before placing your order so you are aware of the situations in which a cancellation, return, or replacement may be possible.
Cancellation requests should be made as soon as possible. Once an order is packed or shipped, cancellation may not be possible.
If you wish to cancel an order, please contact us right away with your order details so we can check whether cancellation can still be accommodated. We will do our best to help if the order has not yet been packed or shipped.
Due to hygiene reasons, used or opened cosmetic products generally cannot be returned.
Replacement may be considered if:
- The wrong product is received
- The product arrives damaged
- A product is missing from the order
Please contact PIRIVAL promptly with your order details and photos where required.
A replacement may be considered in the following situations, provided we are contacted promptly with the necessary details:
- You received the wrong product.
- The product arrived damaged.
- A product is missing from your order.
Each request is reviewed individually. Sharing accurate order details and, where required, supporting photos helps us understand the issue and respond to your concern appropriately.
Due to hygiene reasons, used or opened cosmetic products generally cannot be returned.
This means that once a product has been opened or used, it typically cannot be accepted back, except in situations covered under Eligible Replacement Situations (for example, if the wrong, damaged, or missing product is involved).
If your order arrives damaged, you receive an incorrect product, or a product is missing from your order, please contact us promptly.
To help us review the situation, please keep the following ready when you get in touch:
- Your order details (such as order reference and the items affected).
- A brief description of the issue.
- Photos or supporting details where required.
We will review the information you provide and respond as soon as we can.
Where required, we may ask you to share order details and photos related to the issue — for example, an image of a damaged product or the package as received.
Providing this information helps us assess your request fairly and respond to you more effectively. We may also ask for additional details if needed to verify the purchase or understand the situation.
Please use products only as directed. A patch test is recommended before using skincare or haircare products.
Do not use a product if you are allergic or sensitive to any ingredient. Discontinue use if irritation occurs.
PIRIVAL products are cosmetic/personal-care products and are not intended to diagnose, treat, cure, or prevent diseases.
If you have any questions about this Return Policy, or if you would like to raise a cancellation, return, or replacement request, please contact PIRIVAL promptly with your order details.
You can reach us via WhatsApp at 7010229641 or by email at pirivalcosmetics@gmail.com. You may also use the contact options available on our Contact page.
We may update this Return Policy from time to time to reflect changes in our practices, services, or legal requirements.
The latest version will always be available on this page. We encourage you to review this page periodically so you remain aware of how cancellations, returns, and replacements are handled.